Advert reference: woolw_000610
Advert status: Online
Apply by: 23 May 2023
Position Summary
Industry: Food & Beverages
Job category: Stores and Inventory
Location: Worcester
Contract: Temporary
Introduction
MAIN PURPOSE To drive sales and deliver exceptional customer service in a specialized Wine, Beer and Spirits environment
Job description
KEY OUTCOMES
Demonstrates customer service
- Greets, smiles and acknowledges the customers
- Identify customer needs in order to provide optimal service
- Takes responsibility for serving the customer and finding solutions to the customer’s queries
- Actively promote the W Cellar Wine Club by signing up new members
- Approach all customers and offer assistance in the department
Applies selling skills
- Meets customers’ needs and expectations by asking, listening to and advising customers as to options/services/products available
- Advise customers on suitable products including cross selling opportunities
- Offers alternatives to the customer if merchandise is not available
Qualities/Skills:
- Passionate about wine/liquor
- Merchant skills
- Communication skills
- High energy level
- Training skills (this will be for the customer assistants in the store so not necessarily formal classroom training)
- Ability to communicate with Head Office liquor team
- Able to understand liquor strategy and translate to operational/customer
General:
Employment Type – 12 months Limited Period Contract
About wo work in a shifted environment Monday to Saturday
Fixed salary
Minimum requirements
Qualifications:
Minimum 3-5 years’ experience in liquor retail or hospitality field
Preferable – has a form of wine/ sommelier/mixologist qualification
(Eg Wine Spirits Education Trust, Cape Wine Academy, Sommelier SA Association)
Woolworths is an equal employment opportunity company that is committed to inclusion and diversity
