Customer Operations Manager [New Zealand]

 

• Sales operations leadership role
• Based in East Tamaki, Auckland with work from home options.
• Join a large, commercial sales team with a passion to succeed.

There's something really special about our people and the fantastic work they do at NZ Post Tukurau Aotearoa. There's a deep and far-reaching sense of pride for the role we all play in making Aotearoa New Zealand successful. We get a sense of joy from delivering what matters most to Kiwis – from food and medicine, the latest tech or treasured family heirloom, or doing mahi with meaning in the background while looking after our environment for future generations.
We've been part of New Zealand's fabric for more than 180 years and over that time we've adapted to keep pace with the changing world around us. We've made big investments in technology, infrastructure, and sustainability, so we can deliver even more for Aotearoa in the future. As the needs of our customers are changing, we're right there with them - and you could be too.
Kōrero mō te tūranga - About the role
This is an enabling role, providing leadership to the Customer Management and Sales teams around contract management, bid/RFP management, network engagement, customer reporting as well as overseeing centralised sales performance reporting and insights, incentive management and payments.
This is a key leadership role in the Customer Management and Sales team and will lead a team of 4 specialists.

In this you will get involved with:

• Commercial contract Management – Management of contract framework to include processes, annual reviews, and training
• Bid/RFP Management – Accountable for the bid framework and bid library development.
• Sales Enablement - Support the customer management teams with key sales tools
• Customer Network Engagement – Be the liaison between the network and customer teams
• Reporting – Customer and Sales including insights.
• Sales Incentive Management – Support the incentive programme development & manage the payment process.

This role sits in our Business Value Stream is all about NZ Post being recognised as the leading provider of delivery services and best partner for online shopping.
Mōu - About you

• You will be an experienced leader and have operated withing an account management, sales, or business development role, preferably in a B2B environment
• You can bring strong knowledge of commercial contract management/ RFP processes with experience in negotiating complex contracts and pricing agreements with large business customers.
• Ability to work independently and collaboratively with cross-functional teams.
• You are skilled at making numbers tell a story for you and you will have bent towards analytics
• Having multiple projects and priorities on the go will be something very familiar to you.
• People you interact with love every interaction they have and you'll easily develop strong relationships with customers, partners, and internal stakeholders.
• You'll be well versed in wrangling customer relationship management (CRM) software, sales automation tools, and other sales and marketing technologies.

In return, we can offer opportunities for growth and development, a team that genuinely believes in what they are about, and lots of great employee benefits.
Hiahia? - Interested?
If this sounds like your next career move within NZ Post, apply today, or to find out the full requirements of the role please download the JD available via the NZ Post intranet. If you require additional information, contact Cath Scott (Talent Acquisition Specialist) on catherine.scott2@nzpost.co.nz or careers@nzpost.co.nz.
Applications for this position close: 5pm, Friday 26 May 2023.
There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.
We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.

 

.