Medical Support Assistant (Watertown CBOC)
Location: Watertown, South Dakota
Description: Department Of Veterans Affairs is hiring Medical Support Assistant (Watertown CBOC) right now, this vacancy will be ordered in South Dakota. Detailed specification about this vacancy opportunity please read the description below. Vacancy Identification Number (VIN): 871762
***APPLY ONLINE OR BY FOLLOWING THE FAXING INSTRUCTIONS LOCATED IN THE "HOW TO APPLY" S! ECTION***
Our mission: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans.
YOU CAN MAKE A DIFFERENCE
How would you like to become a part of a team providing compassionate care to Veterans?
At the Sioux Falls VA Health Care System (SFVAHCS), we strive to hire only the best! Working with and for America's Veterans is a privilege and we pride ourselves on the quality of care we provide. In return for your commitment to quality health care for our nation's Veterans, the VA offers an incomparable benefits package. Located in southeast South Dakota, Sioux Falls is a progressive family-oriented community, with an extremely low crime rate. Four seasons with abundant recreation activities. No state income tax. The SFVAHCS is a teaching hospital providing a full range of patient care service, with state-of-the-ar! t technology as well as education and research. Care is provid! ed to eligible veterans in eastern South Dakota, Northwestern Iowa, and Southwestern Minnesota. Comprehensive health care is provided through primary care, tertiary care, and long-term care in the areas of medicine, surgery, psychiatry, physical medicine and rehabilitation, neurology, oncology, dentistry, geriatrics, and transitional care. The SFVAHCS is part of VA Midwest Healthcare System (VISN 23), which includes facilities in Minnesota, North Dakota, Iowa, Nebraska, and South Dakota. Every job at the VA impacts the Veterans that we serve. You can be part of that team, helping to make sure that our Veterans receive the top-quality care they deserve.
As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veteran! s through the Benefits Administration and National Cemeteries.
Special Employment Consideration: VA encourages persons with disabilities to apply.
The procedures outlined in AFGE Master Agreement, Article 23, Section 8 will be followed. First consideration will be given to current Sioux Falls VAHCS employees. KEY REQUIREMENTS
U. S. Citizenship DUTIES:
The Sioux Falls VA Health Care System is currently recruiting for a Full Time, Permanent, Medical Support Assistant (MSA). This position will be located at the Watertown Community Based Outpatient Clinic (CBOC) in the Primary and Specialty Medicine Service Line. As an MSA , you are responsible for the following main duties to include, but are not limited to:
Performing receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients.
Maintains appointment schedules for one or more outpatient clinics.
Assist with clinic access continge! ncy plans by adjusting appointment times, location, or dates as well as! shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
Schedule appointments and monitors clinic access.
Daily review of consults and wait lists.
Work Schedule: The tour of duty for this position is Monday - Friday, Days.
Relocation Expenses: Relocation expenses are NOT authorized for this position. QUALIFICATIONS REQUIRED:
Basic Requirements:
Citizen of the United States.
Education & Experience.
- Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR
- Education: One year above high school (Transcripts required); OR
- Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable (Transcripts required). Must be proficient in spoken and written English.
Grade Determinations:
GS-3 :
Experience or Education: None beyond the basic requirements.
GS-4 :
Experience: One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR
Education: Two years of education above high school (Transcripts required).
Demonstrated Knowledge, Skills, and Abilities. In addition to meeting the experience and/or education requirement, Candidates must demonstrate the KSAs below:
1. Ability to meet, communicate and interact with individuals from varying backgrounds and other
health care team members in a courteous and helpful manner in order to complete job assignments.
2. Ability to use various types of office automation equipment and software.
3. Ability to set up, organize, an! d maintain record systems.
GS-5 :
Experience: One year of experience equivalent to the next lower grade level (GS-4); OR
Education: 4 years of education above high school (Transcripts required)
Demonstrated Knowledge, Skills, and Abilities: In addition to meeting the experience and/or education requirement, Candidates must demonstrate the KSAs below:
1. Ability to operate computerized programs and databases in order to enter, modify and retrieve
sensitive information/data into or from electronic medical records, scheduling systems and/or reports.
2. Knowledge of basic medical terminology.
3. Ability to make appointments in a clinical setting.
4. Ability to work independently in the accomplishment of a wide variety of duties, including setting
priorities and coordinating work.
5. Ability to communicate effectively and professionally with employees at varying grade levels.
6. Ability to identify customerÂ's concerns, perform the tasks r! equired to resolve the issue accurately
and timely, and follow-up as necessary to ensure a satisfactory resolution.
Grade Determinations:
Note: The full performance level of this vacancy is 5. The actual grade at which an applicant may be selected for this vacancy is in the range of 3 to 5. The Professional Standards Board (a peer-review group) will review the selected candidateÂ's education and experience and recommend the grade and step at which the candidate will be placed. The salary is based on the grade and step approved for the selected candidate.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
PHYSICAL REQUIREMENTS: The work is mostly sedentary and is performed in a clinic responsible for treating patients with a wide variety of medical problems. This position requires emotional ability to deal effectively with multi-tasking and high volume of patient fl! ow. Other physical demands include reaching, bending, stretching, walki! ng, and carrying light loads of supplies.
Reference: VA Handbook 5005, Part II, Appendix G45 , QUALIFICATION STANDARD , dated June 7, 2012 .
APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Veteran! s' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/veterans.aspx . HOW YOU WILL BE EVALUATED:
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. You may also be evaluated based upon the question responses you provide during ! a structured interview. In responding to structured interview questions! you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.
To begin the process, click the Apply Online button at the right side of this screen to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
INCOMPLETE APPLICATIONS will not be considered for applicants who fail to submit a complete application package. We cannot be held responsible for incompatible software, fax transmissions errors, or any other delays. You will not be contacted for missing, incomplete or clarification of information relating to your application materials.
CONDITIONS OF EMPLOYMENT: (Failure to comply may be grounds for withdrawal of an offer of employment or dismissal after appointment)
New Appointees will be subject to a background investigation to determine sui! tability.
Applicant is subject to a pre-employment physical examination.
Male applicants born after December 31, 1959, must certify at the time of appointment that they have registered with the Selective Service system or are exempt for having to do so under Selective Service law.
Applicants must not be listed on the Department of Health and Human Services (DHHS) Office of Inspector General Sanctions database.
Applicants selected for positions through this announcement may be subject to a one year probationary period. BENEFITS:
Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please ! visit us at http://www.va.gov/JOBS/Job_Benefits/benefits.asp . OTHER IN! FORMATION:
This position is in the Excepted Service and does not confer competitive status.
This job opportunity announcement may be used to fill additional vacancies.
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Department Of Veterans Affairs.
Interested on this vacancy, just click on the Apply button, you will be redirected to the official website
This vacancy will be opened on: Tue, 09 Apr 2013 02:05:09 GMT
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