Medical Support Assistant
Location: Sioux Falls, South Dakota
Description: Department Of Veterans Affairs is at present looking to employ Medical Support Assistant right now, this job will be depute in South Dakota. For complete informations about this job opportunity please give attention to these descriptions. Vacancy Identification Number (VIN): 699266
***APPLY ONLINE OR BY FOLLOWING THE FAXING INSTRUCTIONS LOCATED IN THE "HOW TO APPLY" SECTION***
Our mission: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans.
YOU CAN MAKE A DIFFERENCE
How would you like to become a part of a team providing compassionate care to Veterans?
At the Sioux Falls VA Health Care System (SFVAHCS), we strive to hire only the best! Working with and for America's Veterans is a privilege and we pride ourselves on the quality of care we provide. In return for your commitment to quality health care for our nation's Veterans, the VA offers an incomparable benefits package. Located in southeast South Dakota, Sioux Falls is a progressive family-oriented community, with an extremely low crime rate. Four seasons with abundant recreation activities. No state income tax. The SFVAHCS is a teaching hospital providing a full range of patient care service, with state-of-the-art technology as well as education and research. Care is provided to eligible veterans in eastern South Dakota, Northwestern Iowa, and Southwestern Minnesota. Comprehensive health care is provided through primary care, tertiary care, and long-term care in the areas of medicine, surgery, psychiatry, physical medicine and rehabilitation, neurology, oncology, dentistry, geriatrics, and transitional care. The SFVAHCS is part of VA Midwest Healthcare System (VISN 23), which includes facilities in Minnesota, North Dakota, Iowa, Nebraska, and South Dakota. Every job at the VA impacts the Veterans that we serve. You can be part of that team, helping to make sure that our Veterans receive the top-quality care they deserve.
As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. Special Employment Consideration: VA encourages persons with disabilities to apply.
KEY REQUIREMENTS
U. S. Citizenship
DUTIES:
The Sioux Falls VA Health Care System is currently recruiting for two Full-time , Permanent, Medical Support Assistants . These positions will be located in the Surgical / Specialty Care Service Line. These positions will be on the 4th Floor Specialty Care Clinic area. The incumbent will be trained in audiology, optometry, and specialty care clinic areas so the individual can cover those areas as needed. As a Medical Support Assistant , you are responsible for the following duties to include, but not limited to:
Acts as major clerical representative in Surgery / Specialty Care clinical area to include Audiology and Optometry.
Provides support to the professional staff (audiologists, Optometrist and Surgeons).
Instructs staff, consultants, and public as to the location and functional range of services and departments within the Medical Center.
Is responsible for requesting any previous records patient may have, either from another VA facility or private facility which physician may request.
Triages incoming calls and refers calls to appropriate professional personnel, if indicated, relaying messages to personnel, or dealing with issues independently.
Acts as patientÂ's representative and receptionist to visiting public and provides information as requested.
Determines which information can be released under the present Privacy Act.
Processes all incoming mail and makes proper distribution.
Performs data management functions. Data sources may include patient observations and surveys, workload reports, quality assurance measures and reports. Using extracted data, the incumbent creates graphics for reports and presentations using programs such as Excel and PowerPoint.
Schedules appointments and procedures assuring compliance with established scheduling policies and procedures based on VHA directive for outpatient scheduling at the parent facility and CBOCs. •Consult management and procedures •Priority scheduling •Electronic wait list-appropriate maintenance •Patient cancellation/no show policy •Rural Health spreadsheet
Hearing aid and ear mold certification and tracking for rural veterans.
Consult and encounter completion for veterans.
Responsible for consult tracking - closing out consults after patient has been seen by the provider.
Independently corrects minor errors in the computer as they arise and updates all information as they determine necessary.
Verify patientÂ's demographic information, next of kin, and insurance information in computer.
Responsible for protecting all printed and electronic files containing sensitive data from unauthorized release or from loss, alteration or unauthorized deletion which must be protected under the provisions of the Privacy Act of 1974 and other applicable laws, federal regulations, VA statutes and policy.
Resolve provider clinic scheduling errors.
Order and maintain adequate supplies which support the overall functioning of the Specialty Care clinic Service ( Audiology and Optometry).
Arrange for escort of patients as requested.
Adjust provider clinic schedules based on planned and unplanned leave, ensuring performance measure wait times are a key consideration when canceling and rescheduling clinics.
Responsible for contacting all patients referred by consult to Audiology clinics to ensure patient has desired appointment date and time.
Work Schedule: The tour of duty for this position is Monday-Friday, Daytime hours between 7:30am-4:30pm. Nights, weekends, and holidays may be required.
Relocation Expenses: Relocation expenses are not authorized for this position.
QUALIFICATIONS REQUIRED:
Basic Requirements:
Citizen of the United States.
Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;
OR
Education. One year above high school
OR
Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
Must be proficient in spoken and written English.
Grade Determinations:
GS-3 : Experience or Education. None beyond the basic requirements.
GS-4 : Experience or Education. One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school.
Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs
below:
1. Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments.
2. Ability to use various types of office automation equipment and software.
3. Ability to set up, organize, and maintain record systems.
GS-5 : Experience or Education. One year of experience equivalent to the next lower grade level or 4 years of education above high school.
Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.
2. Knowledge of basic medical terminology.
3. Ability to make appointments in a clinical setting.
4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.
5. Ability to communicate effectively and professionally with employees at varying grade levels.
6. Ability to identify customerÂ's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
Applicant's education and experience will be considered by a Professional Standards Board in determining the grade and salary of the applicant selected.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Reference: VA Handbook 5005, Part II, Appendix G45 , QUALIFICATION STANDARD , dated June 7, 2012 .
PHYSICAL REQUIREMENTS: Work is primarily sedentary involving periods of moderate to heavy computer usage. Daily intermittent walking, standing, bending, stooping, reaching, and carrying of lightweight items required. Rigid deadlines and need for high degree of accuracy periodically becomes stressful.
APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/veterans.aspx .
HOW YOU WILL BE EVALUATED:
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome. To begin the process, click the Apply Online button at the right side of this screen to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
INCOMPLETE APPLICATIONS will not be considered for applicants who fail to submit a complete application package. We cannot be held responsible for incompatible software, fax transmissions errors, or any other delays. You will not be contacted for missing, incomplete or clarification of information relating to your application materials.
CONDITIONS OF EMPLOYMENT: (Failure to comply may be grounds for withdrawal of an offer of employment or dismissal after appointment)
New Appointees will be subject to a background investigation to determine suitability.
Male applicants born after December 31, 1959, must certify at the time of appointment that they have registered with the Selective Service system or are exempt for having to do so under Selective Service law.
Applicants must not be listed on the Department of Health and Human Services (DHHS) Office of Inspector General Sanctions database.
Applicants selected for positions through this announcement may be subject to a one year probationary period.
BENEFITS:
Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at http://www.va.gov/JOBS/Job_Benefits/benefits.asp .
OTHER INFORMATION:
This position is in the Excepted Service and does not confer competitive status.
VET PRO CREDENTIALING: Individuals selected for positions that have patient care responsibilities are subject to undergoing an electronic credentialing process called VetPro. As part of this process, it will be necessary for you to submit complete information concerning your professional education, training, experience, licensure and certifications using VetPro. The candidate selected will be provided with further information on how to use VetPro.
This job opportunity announcement may be used to fill additional vacancies.
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.
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If you were eligible to this job, please deliver us your resume, with salary requirements and a resume to Department Of Veterans Affairs.
Interested on this job, just click on the Apply button, you will be redirected to the official website
This job will be started on: Sat, 07 Jul 2012 03:31:39 GMT
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