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The Supervisor plays an important role in inspiring and managing the boutique team to achieve the mission of the brand and is the primary driver of effective day-to-day operations in the boutique. As a bridge between the Boutique Lead and the Boutique team, the Supervisor supports the Boutique Lead to reinforce, communicate and execute The Chanel Difference on the Boutique floor to ensure luxury retail leadership.
Leveraging your unique experiences, Chanel will enable you to…
Uphold the Image of the Brand (VM Merchandising +BTQ Maintenance +Grooming)
- Communicates the importance of image to the boutique team and sets a good example in “walking the talk”.
- Swiftly spots and effectively corrects and explains to the boutique team on lapses of images to prevent future recurrences.
- Conducts or appoint boutique staff members to conduct daily checks to ensure that window and in-boutique displays consistently reflect the essence of the seasonal line and are in accordance with the Chanel image.
- Ensures or appoint boutique staff members to ensure that the boutique environment is always in optimum condition from cleanliness to maintenance of furniture, fixtures and décor including the professional image of team members.
- Organizes or appoint boutique staff members to organize regular inspection on boutique team’s grooming.
Animate and inspire the Boutique team
- Animates and inspires Fashion Advisors by being a role model, taking a close interest in his/her direct reports’ well-being, and actively participating in their professional development. Achieves this through spending a significant amount of time on the boutique floor observing, interacting and coaching boutique team members.
- Assist the Boutique Lead to formulate performance management objectives and appraises the Fashion Advisors formally every six months, with frequent informal interactions to identify individual strengths and/or weaknesses and develop action plans to build individual strengths and/or address individual needs.
- Deftly adapts management and communication styles in dealing with different boutique team members to achieve maximum results. Acts differently as mentor, coach, counselor depending on circumstances.
- Set up effective communication channels within the boutique team to foster open communication.
- Partner with Trainer by following up after training sessions with team members to ensure proficiency in product knowledge, service and sales techniques.
- Partner and/or provide support to all Specialists positions in the boutique
Build a Client-centric Boutique team
- Support the Boutique Lead in developing and executing a client-centric culture among the boutique team that emphasizes on client engagement and on building long lasting relationships with them.
- Work with individual boutique team members to gain a thorough and personalized understanding of every Elite and High Clients, actively planning how to attract their return visits.
- Set high standards in all aspects of customer service in consultation with the Boutique Lead and motivate the boutique team to achieve these standards via:
- Customer Satisfaction Survey results
- Effective handling of feedback
- Adhering to exchange and return guidelines
- Capturing and keeping up to date CEM data of each client.
- Assist the Boutique Lead in inculcating a positive mindset towards after sales service, returns & exchanges, Client reservations list clearing, etc. Understands in general the client’s needs and expectations, and drives the boutique team members to fulfill these needs and expectations
Manage Merchandise & Inventory
- Direct or appoint boutique team members to direct daily opening and closing inventory count to ensure no inventory losses. Discrepancies, if they arise, must be reported in a timely manner as determined by the Boutique Lead
- Supervise the Back of House team or Boutique team in-charge of Back of House to ensure that the Back of House is neat, and that stocks are managed efficiently to facilitate Front of House activities.
- Conduct or appoint boutique team member to conduct regular cycle count of inventories; personally conduct the annual full inventory count.
- Adhere to Company guidelines to ensure that proper controls are instituted to prevent stock losses, pilferage or damage. Monitor and perform spot checks to ensure that these controls are being followed.
- Devise a system to ensure that best sellers are continually replenished, and easily accessed in the Back of House, while flagging out slow sellers to the Boutique Lead and Product team to take further action.
- Encourage active participation from the boutique team during pre and post buy meetings, and mandate providing regular qualitative feedback on products to the Product Team.
Effectively manage day-to-day Operations
- Rotates with Boutique Lead on shift (including weekends and public holidays) to ensure adequate supervision of boutique team on the floor.
- Design and review roster to maximize staff strength in accordance to traffic demands and trading patterns.
- Ensure all operational procedures regarding sales, discounts, transfers, stock adjustments and all policies are followed.
- Ensure daily sales and appropriate paperwork is accurately completed.
- Provide to Boutique Lead qualitative information on customer trends / demands, competitor activity and merchandise movement to Fashion Management on a regular basis.
- Attend to all day-to-day Operations issues promptly and astutely, seeking direction and guidance from the Boutique Manager as needed.
Foster Team Collaboration & Close Partnerships
- Form close partnerships with the other relevant divisions (IT, Finance, ODHR, Logistics, Communications) as well as within the Fashion division (VM, Marketing, Product, Training) in order to best execute and achieve business objective
- Promote teamwork within the boutique, with other boutiques and with all office teams.
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL
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