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About us:
Our Customer Operations team is an essential element in delivering goods and services to Viasat’s customers across more than 60 countries worldwide. We directly engage with our customers and internal stakeholders to deliver a best-in-class customer experience. Our close collaboration with cross-functional teams ensures customer orders move smoothly through the fulfillment cycle. Customer advocacy, teamwork, responsiveness, and analytical mindsets are attributes that make our team successful.
The day-to-day:
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do:
Enhancing communication all around the globe… Our customer base ranges from Commercial to Government making us complex, yet flexible in meeting the world’s satellite communication needs.
Our Customer Operations team is an essential element in delivering goods and services to Viasat’s customers across more than 60 countries worldwide. We directly engage with our customers and internal stakeholders to deliver a best-in-class customer experience. Our close collaboration with cross-functional teams ensures customer orders move smoothly through the fulfillment cycle. Customer advocacy, teamwork, responsiveness, and analytical mindsets are attributes that make our team successful.
This is a unique opportunity to be the main interface between ViaSat’s customers and the Customer Operations team. As the Customer Operations Specialist, you will be empowered to leverage your initiative and interpersonal skills by supporting the reverse logistics mechanism through Return Material Authorization (RMA) processing, providing repair and upgrade status, preparing shipping documents, validating and entering data, generating recurring reports and coordinating with third party service centers.
What you'll need:
- Bachelor’s degree or equivalent experience
- Proficient in MS Office applications (Excel, Word, PowerPoint).
- Ability to follow process while exercising judgement and intuition to provide customer recommendations and process improvements.
- Experience working with customers to provide solutions.
- Ability to multi-task and prioritize projects.
- Experience in ERP systems and/or data base management systems.
- US government position. US citizenship required.
- Ability to travel 10%
- Proven ability in providing a best-in-class customer experience
- Strong background in Operations, Supply Chain and/or Reverse logistics
- Experience reading, interpreting, and understanding contracts and purchase Order information
- Oracle/Salesforce experience highly desirable
- Familiarity with engineering and manufacturing processes.
- Experience working with third party repair centers is desirable.
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.
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