Dunedin
- Permanent, full-time (1FTE) position
- Dynamic Hospital environment
- Varied and busy role
Have you worked in a previous Call Centre? Are you experienced in using computers? If you answered YES to all of the above, we would love to hear from you.
Mō te tūranga | About the role
Reporting to the Senior Telephonist, you will be responsible for answering internal and external calls, carrying out emergency procedures when required, monitoring alarms and documenting any faults in the phone system. The calls you deal with will vary from emergency calls to general enquiries and you will need to interact with telephone technicians as required to ensure timely fixes for any issues. You will be organised and able to complete data entry and other administration duties associated with the department.
This position is Monday to Friday from 9.30am to 6pm.
See position description.
Mōu ake | About you
Successful candidates will need to be willing and able to greet callers professionally and have the ability to strive for accuracy, all while remaining calm in emergency situations.
Ideally you will bring the following skills and experience:
- Administrative or customer service skills or qualification.
- Basic computer knowledge e.g. Data Entry, Word and Email.
- Excellent interpersonal skills.
- Excellent customer skills and a professional telephone manner.
- Flexibility and motivation.
You will be joining a dedicated, supportive and friendly team of professionals. If you think you bring the skills we are looking for and have what it takes to thrive in this busy hospital environment, we would love to hear from you.
Mō mātou | About us
Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.
Utu whānui |Salary range
This role is covered by the terms and conditions of the PSA South Island Clerical Multi-Employer Collective Agreement and the salary will be in accordance with the National Health Administration Workers Pay Scale, Profile Band 2A between $55,177 and $60,552 p.a dependant on relevant experience.
Rā mōnehu | Closing Date: 19 May 2023
Due to the fast-paced nature of what we do, our vacancy close dates may be subject to change. Don’t delay, make sure you apply as soon as possible.
Tono ināianei | Apply now
We only accept online applications. Please apply via our website: https://careers.southernhealth.nz/
If you currently work for Te Whatu Ora- Health New Zealand - Southern , please apply for this role via our internal careers site, found here: Pulse > Applications > Corporate > SuccessFactors
For further information please contact Hannah Friedrich, Recruitment Advisor, hannah.friedrich@southerndhb.govt.nz
Pre-Employment checks
In the interests of protecting our people and our patients, all appointments will be subject to:
- Occupational Health Assessment
- Police Vetting / Ministry of Justice safety checks
- Serious misconduct checks (previous Public Service departments and statutory Crown entities only)
- New employees of Te Whatu Ora Southern will need to be fully vaccinated against COVID-19, which includes two doses and a booster dose of an approved vaccine. If you are unable to receive a COVID-19 vaccine or booster for any reason, please indicate this in your cover letter so we can discuss this with you further and establish if you meet any criteria for an exemption.
